COVID-19 Health & Safety Protocols
The health and safety of our musicians, audiences, and staff is our top priority. We are developing a detailed plan for a safe return to the Civic Center which includes extensive mitigation measures for both audiences and musicians.
We anticipate that our health and safety protocols will evolve throughout the season as the CDC’s guidelines for indoor gatherings are updated. At this time, we anticipate requiring all guests to wear a mask that fully covers the nose and mouth.
Ticket holders should expect an email detailing specific protocols for entering Des Moines Performing Arts venues closer to the date of their performance(s). Please be sure to keep an updated and active email on file with us to ensure you receive concert-related communications. If you do not regularly receive our emails, please contact us at firstname.lastname@example.org with the address you'd like added to our distribution list.
What to expect at the Civic Center
Throughout the shutdown, Des Moines Performing Arts has consulted with state and local leaders as well as monitored CDC guidance to prepare for your safe return to its facilities. Enhancements include updating HVAC systems with new filters, adjusting for increased fresh air circulation and adding portable air filtration systems in key areas of the venue, installing additional hand sanitizing stations, protective guards around concession areas and implementation of touchless transaction options. View the most up-to-date information from the Civic Center on their website.
We want you to feel confident when purchasing tickets. Please know that if you or a member of your party are not feeling well prior to a concert, we have a variety of flexible options available to you including exchanges and refunds. Please contact us prior to the performance and our team will gladly walk you through your options.
Not ready to return in person?
We understand not everyone may be ready to join us at the Civic Center right away. That’s why we're excited to announce that we will continue our successful livestreaming program, broadcasting each Saturday night Masterworks concert live on dmsymphony.org with on-demand access available for 30 days. These livestreamed concerts will be offered as a free benefit to our loyal subscribers, allowing you to choose whether to attend in person or watch from home — all while guaranteeing your favorite seats at the Civic Center. Watch for more information on accessing concert livestreams in September.
Four concerts originally scheduled in 2020 (Carmina Burana, Bernadette Peters in Concert, Revolution: The Music of the Beatles, and New Year's Eve Pops: The Music of Elton John) have been rescheduled into the 2021-2022 Season. All previously issued tickets will be valid for the rescheduled performance dates.
If you are not sure whether you hold tickets for any of these concerts, please contact the Civic Center Ticket Office at 515.246.2300.
Des Moines Symphony staff are working remotely while the physical offices are closed. We encourage you to contact us at email@example.com with your questions and requests for the quickest response.
For ticket requests and inquires, please contact the Civic Center Ticket Office at 515.246.2300. Phones are staffed Monday-Thursday 10am-4pm. If you leave a message, someone will return your call during those hours.