COVID-19 Health & Safety Protocols
The health and safety of our audiences, musicians and staff will always be our top priority. Over the past 18 months our colleagues at Des Moines Performing Arts have been working with health experts and industry leaders to guide our policies and ensure your safe return to our venues. With that guidance in mind, DMPA is implementing new health policies for upcoming indoor performances in the Civic Center.
Beginning September 25 and continuing for the foreseeable future, all guests planning to attend a performance inside a DMPA venue, including Des Moines Symphony concerts at the Civic Center, must present proof of full COVID-19 vaccination or the results of a negative COVID-19 test.
Additionally, all audience members must wear a mask at all times inside a DMPA venue unless enjoying refreshments within DMPA’s designated areas.
DMPA will regularly review and update audience policies. Please watch your email or visit DMPA.org for future updates.
Know Before You Go
Proof of Vaccination
- Vaccination cards, photocopies and phone photos will be accepted as proof of vaccination.
- Guests over 18 years of age will also be required to present a corresponding government issued photo ID.
- To be considered fully vaccinated a guest must be at least 14 days past their final vaccine at the time of the performance.
- If you need to locate a vaccine site you may do so here
Proof of Negative COVID-19 Test
- Guests that are not fully vaccinated, including those under the age of 12, must provide one of the following:
- A negative COVID PCR test taken within 72 hours of performance.
- An antigen test administered by a healthcare or pharmacy provider within 24 hours of the performance. (An at-home antigen test administered by a virtual proctor with a time and date stamped result – such as Abbott’s BinaxNOW with the Navica app result – will also be accepted.)
- If you are seeking a testing site please visit here.
Face Mask Requirements
- Face masks are required to be worn at all times by all individuals over the age of two within DMPA venues regardless of vaccination status.
Screenings When Entering the Civic Center
- Please arrive early and allow extra time prior to your performance for health and safety screenings.
- Do not attend an event if you are currently experiencing symptoms of COVID-19 or have been exposed to someone who is known to have COVID-19. Our Ticket Office staff is available to discuss alternative options for you should you need prior to your performance.
- To expedite security screenings please bring limited personal items and familiarize yourself with DMPA’s list of prohibited items found here.
What to expect at the Civic Center
Our colleagues at Des Moines Performing Arts have been hard at work updating the building's HVAC systems with new industry-leading MERV 13 filters, adjusting for increased fresh air circulation and adding portable air filtration systems in key areas of the Civic Center. Other improvements include additional hand sanitizing stations, protective guards around concession areas and implementation of touchless transaction options. View the most up-to-date information from the Civic Center on their website.
Want to attend the concert, but stay distanced from other audience members? The top section of the Civic Center will be open and available for self-seating. No changes to your tickets are required; simply walk up to the last section of rows at the top of the Civic Center hall and choose your own seat in rows FF and above. There’s plenty of room to spread out, and the acoustics at the top of the hall are excellent.
We want you to feel confident when purchasing tickets. Please know that if you or a member of your party are not feeling well prior to a concert, we have a variety of flexible options available to you including exchanges and refunds. Please contact us prior to the performance and our team will gladly walk you through your options.
Not ready to return in person?
We understand not everyone may be ready to join us at the Civic Center right away. That’s why we're excited to announce that we will continue our successful livestreaming program, broadcasting each Saturday night Masterworks concert live on dmsymphony.org with on-demand access available for 30 days. These livestreamed concerts will be offered as a free benefit to our loyal subscribers, allowing you to choose whether to attend in person or watch from home — all while guaranteeing your favorite seats at the Civic Center. Watch for more information on accessing concert livestreams in September.
Three concerts originally scheduled in 2020 (Bernadette Peters in Concert, Revolution: The Music of the Beatles, and New Year's Eve Pops: The Music of Elton John) have been rescheduled into the 2021-2022 Season. All previously issued tickets will be valid for the rescheduled performance dates.
If you are not sure whether you hold tickets for any of these concerts, please contact the Civic Center Ticket Office at 515.246.2300.
The Des Moines Symphony has announced the cancellation of its January 8 & 9 performances of Carmina Burana. All ticketholders have been notified directly by the Symphony; those who have not received direct communication should contact the Civic Center Ticket Office at 515.246.2300 or via email at firstname.lastname@example.org to discuss their ticketing options. Requests for refunds or exchanges must be submitted by Friday, December 10.
Des Moines Symphony staff are working remotely while the physical offices are closed. We encourage you to contact us at email@example.com with your questions and requests for the quickest response.
For ticket requests and inquires, please contact the Civic Center Ticket Office at 515.246.2300. Phones are staffed Monday-Friday 10am-5pm. If you leave a message, someone will return your call during those hours.